Chloe, 18, did not quite get the A-Level results she was expecting after studying Chemistry, Biology and Maths. She contacted 海角直播 and was reassured that higher education was still an option 鈥� within hours she had been offered and accepted a place on the four year programme.
And staff went out of their way to provide Chloe with all the information she needed 鈥� arranging for her to make the 600 mile round trip from Cardiff to 海角直播 so she could see the University first hand and meet the Forensic Science staff.
'When I received my A-Level results I did not really know what to do next as I didn鈥檛 have a back-up plan,鈥� explained Chloe.
'It was an incredibly stressful time and I was anxious about not getting a University place. I started researching universities that offered Forensic Science and 海角直播 really stood out.
'I got in touch through Clearing and the help and advice was first-class 鈥� they provided so much reassurance and guidance and I was thrilled to be offered a place.'
Chloe was then put in touch with Melanie Brown, Principal Lecturer in the School of Science & Engineering, who invited her to visit the University.
'Melanie has been great and I know I鈥檝e made the right decision,' added Chloe.
'I did not know much about the University or the area, but after visiting I鈥檓 very impressed 鈥� all the staff have been fantastic and the facilities here are amazing 鈥� I can鈥檛 wait to get started.'
Chloe鈥檚 mum Alison said: 'It was very upsetting to see Chloe when she thought she wouldn鈥檛 be able to go to University. As a parent you want the best for your children and she has worked extremely hard.
'海角直播 has been like our saviour and everyone we have spoken to, from the Clearing hotline through to Melanie, has been outstanding.'
Melanie said: 'We know Clearing can be a stressful time for students which is why we want to make the whole process as simple as possible 鈥� treating each student individually and trying to find them a solution they are happy with.
'Chloe has shown a great deal of commitment and enthusiasm and I am sure that she will thrive here with us.'